Archives for posts with tag: safety
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Team members on a sales training workshop from Gates Group, an organisation INVESTING in their staff.

How much time, money and effort do you invest in your staff?  Yes, I appreciate that you pay them a wage or salary, but is that it?  If you consider the notion that staff are one of the most fundamental and crucial parts of any business, then surely you should invest in them?

So how do you do that? Well for a start, when did you last TRAIN your staff?

There is sometimes a big ‘fear factor’ about training staff within organisations, which, whilst I categorically do not agree with it, I can understand it, to a degree.  One of the biggest fears is that once the staff member has been trained… they can then take over the boss’s role!  You could argue it stems from perhaps being insecure in the role of the boss!

Training and Development on the Gears.

Training is synonomous with development.

Many of you will have heard this conversation between the Managing Director and The Training and Development Manager?  For those that haven’t, here we go:-

Training Manager; ‘We really should be training our staff’.

Managing Director; ‘But what if we spend all that money on them and they then leave’?

Training Manager; ‘What if we don’t train them and they stay’?

I’m sure many of you reading this will have experienced working for someone who had this attitude, or scarily enough, maybe they just could not see the benefit in training.  Given that many of you reading this will be the retail industry, statistically, the main reason consumers do not return to a shop, pub, supplier or organisation, is not down to the product or product range, the location or even the price; it’s down to staff attitude.  Now what this effectively means is, you are employing staff, paying them a wage, and they are scaring off customers!! Not only that, but those customers are going out of their way to tell others.  Sound ludicrous? Well I can tell you it is happening right NOW.

Another huge assumption is that if you train staff initially when they join the company, then that is it; the rest they simply ‘pick up as they go along’.  But have you noticed how your industry has changed massively over the last 20-30 years… and yet we still, often, do not recognise a need for up-skilling and refresher training.  I’ve often used the analogy of a fully qualified Heart Surgeon, who did their training 30 years ago and has performed plenty of transplants.  If you were about to go under the scalpel…. with the knowledge that they had not up skilled or re-trained in all those years… how confident would you be?  EVERYONE needs ongoing training, as the job, products and environment changes, although bizarrely (and this has always worried me a little)… once you have passed your driving test at 17, you have no more training or refreshers for over 60 years! Is it any wonder that maybe that is a contributory factor to so many poor drivers on the roads and so many road accidents and deaths?

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How many Managers ‘stress’ because they do not delegate or empower their team?

So what is the true cost of NOT training your staff?  It’s an open ended answer and depends on many factors, but what has been proven time and time again is that without training, you are not getting the very best out of your staff.  So what training should you undertake?  Well look at it another way; What is it you would like your staff to do that they currently are not doing?

Legislative Training should be carried out, regardless of the size of your business, so Health & Safety and Fire Safety training needs to be a regular part of your training and whilst many can view this as a ‘cost’, I believe it to be an investment.  It is far far less expensive than actually having an accident, together with possible fines for a breach of the Health and Safety at Work Act 1974.

You may want to take a look at business specific training, perhaps your own stock control methods or ‘till’ training, just to decrease the amount of ‘No Sales’ rung up on the till?!  Generic training, which again, should still be tailor-made to your own business can include Sales training, Customer Service (yes I know this is a quick win for most organisations, but in my opinion, we are generally appallingly bad at this as a nation), you may even want to look at PEOPLE or MANAGEMENT DEVELOPMENT training?  It’s not just the football world that has mind-blowingly brilliant players that produce very poor Managers or mediocre players that turn into brilliant Managers!  An incredible observation in business is the amount of times a person gets PROMOTED to a management position, often because they are VERY good at their job… and fall flat on their face!  The amount of training given, if any, is minimal and yet we expect this person to hit the ground running, which clearly is a BIG ask.  New Managers tend to want to come in and ‘make their mark’, changing things instantly.  Now, I am all for CHANGE… but change to improve, not change for the sake of it.

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How much training is purely carried out as a ‘tick-box’ exercise?

If the person has had the fortune previously, to work for a GREAT manager, then a lot of those skills will hopefully have been picked up, yet I have seen it time and time again, where superb employees are given management roles, with no support.  That ‘failing’ then infects the whole team and those with a little ‘get up and go’ tend to do exactly that… GO!  Those that remain generally fall in line with the poor standards, failings and under-achieving that often go with the bad manager.  Consider who has really failed though, the newly promoted manager or the company?

Organisations invest in premises, IT systems, products, marketing (sometimes!), and other essential items, but staff training is often neglected.  Why not make time NOW to invest in your most important asset?

It’s not about cloning our staff into being super slick sales people, but rather enhancing their skills, updating their knowledge and motivating them to achieve even greater success, for both themselves and the organisation.

If you would like to explore the training aspect of your staff but are not sure where to start, then give me a call, under no obligation, and we’ll have a conversation.

For more details of workshops that can help YOU and YOUR business, simply contact us on info@imduk.com

Please feel free to forward and share.

Gary Boyes – Director

IMD (UK) Limited

Bad Manager

 

Stress Worry Woman with Text on White

Feeling stressed-out after Christmas? I’ll also bet you were even more stressed out before Christmas!

How many people do you know, perhaps on occasions, even yourself, who tell you they suffer from stress? They are really stressed, everything is getting on top of them and that they have suffered for ages.  They feel under pressure, sometimes to unimaginable levels.

STRESS DOESN’T ACTUALLY EXIST! 

Now if I went on to say ‘stress’ doesn’t actually exist, these would be the first people to disagree with me.  What I mean by that statement is that you cannot actually ‘catch’ stress, there aren’t ‘stress virus particles’ flying around the air, in the same way that you can inhale or contract other, airborne diseases, such as Influenza or Avian Flu.

Stress can be described, effectively, as a reaction to a situation or perhaps a response to a circumstance.  Many of you will have heard of ‘white coat syndrome’ where someone, for example,  who attends a GP surgery to have their blood pressure taken, suddenly has high blood pressure, due to the situation they find themselves in.  Many of you will have been to the dentist for that filling, long overdue, and as you are watching the clock for your appointment time in the waiting room, anxiety and tension rises, and you start to feel out of control.  The levels in each and everyone of us can differ enormously, yet think about this… all of these are reactions in your mind, nothing has actually happened as yet!

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Even if you are the ‘coolest cucumber’ in the world, imagine yourself, alone in a wood and as you turn a corner, the biggest, fiercest Grizzly Bear confronts you, standing on it’s hind legs, teeth bared and growling.  How do you feel? Get the picture?

Stress is the way the mind responds to a situation or circumstance, and with the mind being such a phenomenal tool, has the ability to work for you… but sadly, on occasions, it can work against you as well, (too often, if you allow it to).

FANCY SOME TIME TRAVEL?

Like a scene out of Doctor Who, the mind has the ability to undertake time-travel, on a daily basis.  Think, if you will, for a moment about what you did yesterday morning.  Now think about what you may be doing tomorrow morning and you’ll soon get the idea that the mind is continually tracking backwards and forwards, normally, with the help of the thinking, process driven left brain, analysing what has happened and perhaps, what ‘might’ happen.  You may hear yourself saying, ‘Why did I do that’? ‘If I hadn’t done that’? ‘Why does it always happen to me’?  You’ll know many people that are continually saying this to themselves, without actually doing anything about it!  As an opposite, you also jump forward in time, planning your day and week ahead, perhaps arranging your holiday itinerary, even a shopping trip, etc. and again, you’ll know people who, before it has even happened, will be imagining how bad the week ahead will be! (For those, it probably will be, but more of that later).

When we start to overthink, either the past or what we perceive to be the future, then that can undoubtedly increase our stress levels, yet there is only one moment that we can control and that is the here and now.  The past has gone, analyse it as much as you wish, but it won’t change.  Of course, learn from it and use it as a learning point which can shape what you do for the rest of your life, but it will never actually change.  Similarly, you can influence what happens tomorrow, but you cannot 100% control what will happen.  Life may throw us a curved ball, outside/external influences can start to shape what will happen in the future.  The only moment we can control is now.

BECOME LESS STRESSED RIGHT NOW

So how do you even begin to become less-stressed? Well one of the proven methods, and something that each and everyone of us can do, is breathing.  Controlled breathing together with  the correct focus has been proven to lower stress, anxiety and blood pressure.  So why do people get caught on the merry-go-round of their life and suffer due to unacceptable stress levels.  (I say unacceptable, because a manageable amount of stress is a good thing, it drives us on, motivates us, etc, but again, that’s something I’ll discuss on another day).  Focussing on the moment and controlled breathing is often referred to as meditation and you can meditate whenever you choose to, it really is up to you.

You may know people, whose anxiety and stress levels are, quite frankly, unacceptable.  It affects not only their day to day work and social lives, it can have long-lasting effects on their general health, lowering the immune system and leaving them susceptible to all manner of illnesses.  Yet, for most, it really doesn’t have to be that way.  For a few sufferers, it seems incredible that instead of moving away from the source of their stress, they are actually drawn towards it.  The whole situation or circumstance that has caused the stress and illness, becomes a ‘safety net’ to them.  It may seem bizarre, but again, you may know people like this, constantly stating that ‘One day, they will do this, or one day they will do that…. yet it never actually happens… What they effectively do is wallow in exactly the thing that is causing them stress, like a constant downward spiral, merely increasing stress levels.  Again, you will know people that do eventually (and hopefully) get themselves out of whatever situation they are in that is causing their stress and anxiety… and one of their first responses is ‘I don’t know why I didn’t do this earlier’.  The fact is many people know what they need to do, but do not have that courage, determination or conviction to change; sometimes they just need a helping hand.

Current research shows us that meditation can have a huge impact on our positivity, in turn increasing our health and wellbeing. Some people insist they do not have enough time in their lives to meditate, and perhaps they are right!  Maybe they are just too busy fighting the stress to actually try something different that could help them. Just five to ten minutes meditating each day can start to have a huge impact on your own life. Surely you are worth that investment?

 WHAT TO DO NEXT

If this really does intrigue you and you’d like to know a little more about how you can reduce your stress levels and embark on the journey of meditation, then contact us on the details below.  Dates are currently being sourced for workshops, to help you, right now.

Simply email us info@imduk.com to register your interest and join our email list, we’ll gladly keep you informed.

We look forward to hearing from you.

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Have a Great New Year!

If you would like 2014 to be your best year yet, then let us help you achieve those goals, be it for your professional career or your personal well-being. Watch out for our new workshops coming soon. Simply ‘like’ our Facebook Page or follow our blog www.imduk.org

Contact us now and hit the ground running, ready for the endless opportunities that 2014 will hold.

Be sure to have a great Christmas, be safe and keep a look out for our new workshops for 2013.

Here’s a message from Woody and Buzz, stars of Toy Story.

The imagination of children is a wonderful thing, they have that ability to become flexible with their thoughts and adapt their belief systems, yet many of us lose this as we have to ‘conform’ or ‘fit in’ to some of the various guidelines and boxes that again, (strangely) we imagine are there! This Christmas, use some of that imagination and create your own future… it really is that easy. Pablo Picasso once said, ‘Everything you can imagine is real’ and we can most certainly relate to this, when we consider how effective the most simple toys were when we were much younger. Who honestly never imagined they were Prince Charming or a Disney Princess when they were at primary school when becoming a Premier League Footballer or a TV Presenter or Actress was quite simply a reality and something you would ‘just do’ when you grew up rather than how many people see it now, a ‘pipe dream’? How many knock-backs do we receive along the way, possibly, which has the conditioning effect that we are simply just not good enough or the best jobs are ‘for those other, lucky, people’?

Lose those limiting belief systems and go and change your world. For help with this, simply follow our blog http://www.imduk.org or facebook page http://www.facebook.com/IMDUKlimited and start yourself on the road to your destination, whatever you imagine that may be?