Archives for posts with tag: imd (UK) limited
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Team members on a sales training workshop from Gates Group, an organisation INVESTING in their staff.

How much time, money and effort do you invest in your staff?  Yes, I appreciate that you pay them a wage or salary, but is that it?  If you consider the notion that staff are one of the most fundamental and crucial parts of any business, then surely you should invest in them?

So how do you do that? Well for a start, when did you last TRAIN your staff?

There is sometimes a big ‘fear factor’ about training staff within organisations, which, whilst I categorically do not agree with it, I can understand it, to a degree.  One of the biggest fears is that once the staff member has been trained… they can then take over the boss’s role!  You could argue it stems from perhaps being insecure in the role of the boss!

Training and Development on the Gears.

Training is synonomous with development.

Many of you will have heard this conversation between the Managing Director and The Training and Development Manager?  For those that haven’t, here we go:-

Training Manager; ‘We really should be training our staff’.

Managing Director; ‘But what if we spend all that money on them and they then leave’?

Training Manager; ‘What if we don’t train them and they stay’?

I’m sure many of you reading this will have experienced working for someone who had this attitude, or scarily enough, maybe they just could not see the benefit in training.  Given that many of you reading this will be the retail industry, statistically, the main reason consumers do not return to a shop, pub, supplier or organisation, is not down to the product or product range, the location or even the price; it’s down to staff attitude.  Now what this effectively means is, you are employing staff, paying them a wage, and they are scaring off customers!! Not only that, but those customers are going out of their way to tell others.  Sound ludicrous? Well I can tell you it is happening right NOW.

Another huge assumption is that if you train staff initially when they join the company, then that is it; the rest they simply ‘pick up as they go along’.  But have you noticed how your industry has changed massively over the last 20-30 years… and yet we still, often, do not recognise a need for up-skilling and refresher training.  I’ve often used the analogy of a fully qualified Heart Surgeon, who did their training 30 years ago and has performed plenty of transplants.  If you were about to go under the scalpel…. with the knowledge that they had not up skilled or re-trained in all those years… how confident would you be?  EVERYONE needs ongoing training, as the job, products and environment changes, although bizarrely (and this has always worried me a little)… once you have passed your driving test at 17, you have no more training or refreshers for over 60 years! Is it any wonder that maybe that is a contributory factor to so many poor drivers on the roads and so many road accidents and deaths?

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How many Managers ‘stress’ because they do not delegate or empower their team?

So what is the true cost of NOT training your staff?  It’s an open ended answer and depends on many factors, but what has been proven time and time again is that without training, you are not getting the very best out of your staff.  So what training should you undertake?  Well look at it another way; What is it you would like your staff to do that they currently are not doing?

Legislative Training should be carried out, regardless of the size of your business, so Health & Safety and Fire Safety training needs to be a regular part of your training and whilst many can view this as a ‘cost’, I believe it to be an investment.  It is far far less expensive than actually having an accident, together with possible fines for a breach of the Health and Safety at Work Act 1974.

You may want to take a look at business specific training, perhaps your own stock control methods or ‘till’ training, just to decrease the amount of ‘No Sales’ rung up on the till?!  Generic training, which again, should still be tailor-made to your own business can include Sales training, Customer Service (yes I know this is a quick win for most organisations, but in my opinion, we are generally appallingly bad at this as a nation), you may even want to look at PEOPLE or MANAGEMENT DEVELOPMENT training?  It’s not just the football world that has mind-blowingly brilliant players that produce very poor Managers or mediocre players that turn into brilliant Managers!  An incredible observation in business is the amount of times a person gets PROMOTED to a management position, often because they are VERY good at their job… and fall flat on their face!  The amount of training given, if any, is minimal and yet we expect this person to hit the ground running, which clearly is a BIG ask.  New Managers tend to want to come in and ‘make their mark’, changing things instantly.  Now, I am all for CHANGE… but change to improve, not change for the sake of it.

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How much training is purely carried out as a ‘tick-box’ exercise?

If the person has had the fortune previously, to work for a GREAT manager, then a lot of those skills will hopefully have been picked up, yet I have seen it time and time again, where superb employees are given management roles, with no support.  That ‘failing’ then infects the whole team and those with a little ‘get up and go’ tend to do exactly that… GO!  Those that remain generally fall in line with the poor standards, failings and under-achieving that often go with the bad manager.  Consider who has really failed though, the newly promoted manager or the company?

Organisations invest in premises, IT systems, products, marketing (sometimes!), and other essential items, but staff training is often neglected.  Why not make time NOW to invest in your most important asset?

It’s not about cloning our staff into being super slick sales people, but rather enhancing their skills, updating their knowledge and motivating them to achieve even greater success, for both themselves and the organisation.

If you would like to explore the training aspect of your staff but are not sure where to start, then give me a call, under no obligation, and we’ll have a conversation.

For more details of workshops that can help YOU and YOUR business, simply contact us on info@imduk.com

Please feel free to forward and share.

Gary Boyes – Director

IMD (UK) Limited

Bad Manager

 

The Positive Revolution! 

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With recent events in the world headlines and of course the general ‘bad news’ that the media seem to thrust down our throats 24/7, it’s very easy to fall into a negative mindset.  But today, look around you and see how many ‘positive’ people you can spot?

Positive people are those folk that you feel good to be around, they have the ability to help you ‘be yourself’ in a natural relaxed state.  They can turn up absolutely anywhere, and may be the person that supports you when you are feeling down and joins in the fun when you’re on the up!  You may go to them for advice and appreciate their words of wisdom or as someone who looks at you and notices your strengths, when, often, you are completely blind to them.  Consider how many people you know that are open-minded, kind and caring, maybe even compassionate and generous in many ways.  Maybe they just have the ability to believe in you and inspire you?

I recall a story, from many moons ago, that a fish will only grow as big as its environment will allow it to.  If you keep it it a small tank, it will only grow a few centimetres before becoming stunted, whereas keep it in a pond and it can grow up to a metre in length.  How many times do we ‘stunt’ people by not allowing them to grow in the right environment?  Spending time with positive people, due to many factors, including their belief in you and their support will enable you to grow to your maximum potential, where the boundaries are endless. Just consider how good that will feel, giving you new ideas and new possibilities.  Choose very wisely who you mix with; you become like the company you keep!

Good people bring out the good in people

Who do you know that could tick the majority of the list below?

  • Someone who makes you feel good about yourself?
  • Someone you can totally be yourself with?
  • Someone who listens to what you have to say?
  • Someone you can talk to if you’re worried?
  • Someone who makes you laugh?
  • Someone who inspires you?
  • Someone who introduces you to new ideas or new people?

Now, you may just have one person in mind or several that tick a few of the situations.  The people you have on your list could be absolutely anyone, even people that you have never yet met, but these are the people to start to model yourself on, to ‘hang onto’.

Just start, over the next few days to look around you and notice the people that are there for you.  It will be no surprise that the more you mix and socialise with them, the more you will start to pick up their traits and characteristics.  Again, choose wisely!

In the very near future, small workshops, based on positivity and mindful awareness, are to be run.  Please come along and join us!  To register your interest, simply contact us via the email address info@imduk.com and you’ll be one of the first to hear the news.

These workshops could possibly change your life, do you want to miss out? 

Contact us, under no obligation, right now info@imduk.com

Who has the right MIND to win the 144th Open Championship?

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So, who will win the 144th Open Championship?  Ordinarily, on a Sunday evening, the Champion would have been crowned and, many photographs later, no doubt be in the bar, celebrating their win… but not this year!  Due to a rain delay, followed by a severe wind delay which wrote off most of the third day, the 2015 Championship will be decided, for only the second time, on a Monday.

It’s interesting (and pleasing) to note, going into the final round there is a three way tie for the lead, with one of those, Paul Dunne, an amateur.  I’m sure his eye will be on the trophy, though any cash prize will go to the second placed person, should he win!  The top three only lead by a single shot, with Current Masters and US Open Champion, Jordan Spieth in 4th place, two-times Open Champion Padraig Harrington in 5th place and a further 9 players, tied in 6th place, just three shots off the lead.  When you consider that Paul Lawrie, in 1999 won The Open from 10 strokes behind on the final day, you could be looking at 70 players having a chance.

What will make the difference?

Without any doubt, these guys can play! Technically, they are magicians with the ball, seemingly able to control the ball, hit high balls, low balls, balls that move left to right, right to left, depending on the shape of the hole and position of the flag… so will it come down to just getting lucky on the day?  Well, we all need a little luck, but as I’ve said many times previously, you tend to put yourself in position to make your own luck in this world.

Once you can play golf, as with many sports, it is mental strength that often defines your success.  The player that truly believes he can win, is focussed on the win and can actually visualise himself lifting the Claret Jug will be the person that wins.  There will be some that start to doubt themselves, not committing fully to the shot, not trusting their own ability… they will be the runners up.

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Jason Day, Joint 3rd Round Leader

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Louis Oosthuizen, joint 3rd Round Leader

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Paul Dunne (A), joint 3rd Round Leader

So who would you put money on?  Paul Dunne, the Amateur from Ireland played a blistering third round and has only good memories… a surprise contender, he looks calm and confident in his ability.  Louis Oosthuizen, an Open winner in 2010, again, knows how to get past the finish line but when he won five years ago, he had a reasonable lead going into the final round.  Jason Day, the Australian, is surely due a major win, having been runner up in several previous Majors, although that could work against him, if he believes he will only be a runner up.

Jordan Spieth just HAS to be a favourite, going for the Grand Slam of Majors and only a fool would bet against him.  His mental strength to cope with the pressure has been proven in both of this years earlier competitions.  As an outsider, Padraig Harrington knows how to win, yet having been out of the limelight for a good few years, perhaps a third Claret Jug is a bridge too far?

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Jordan Spieth, Great mental strength has captured him The Masters 2015 and the US Open 2015.

Dustin Johnson, leader of the first and second round saw himself fall to five shots off the lead, with three bogey’s over the final three holes of the third round.  Dustin has been very close in a number of Major’s, yet, has made sloppy mistakes and seems fragile and unable to finish off the job, a true sign that he doesn’t have the mental strength.  I believe he deserves a Championship and will achieve it one day, but I doubt 2015 is his year.

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Dustin Johnson, a fantastic player with the ability to boom drives down the fairway.. but maybe lacking in mental strength for him to finish the job?

With technical ability not in question, who do I expect to win?

Jordan Spieth would be my tip, with a close second, Louis Oosthuizen and Paul Dunne.  Watch out for Justin Rose, as an outside bet though.. a technically gifted player and one that has proven mental strength.  One thing I am sure…. this Open Championship will go to a play-off!

For more information and workshops that can increase your OWN mental strength, either in sport, work or personal life, DO drop us a line!

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The ROLIS instrument took a snapshot of comet 67P/CG as Europe’s Philae lander descended toward the surface on Nov. 12, 2014.
Credit: ESA/Rosetta/Philae/ROLIS/DLR

So has anyone else been captivated by the recent events concerning the Rosetta Space Mission? I mean, just consider that the launch date goes as far back as March 2004, when a certain Mr Peter Andre was number one in the charts with ‘Mysterious Girl’! What was the point of the mission? To rendezvous with Comet 67P/Churyumov-Gerasimenko and undertake a lengthy exploration of a comet at close quarters to watch how it is transformed by the warmth of the Sun along its elliptical orbit.

Now, when you take into account, the journey to the comet alone would take over 10 years, that the mission was ‘put into hibernation’ to conserve energy and would be ‘woken’ at an arranged date when it moved closer to the sun and was warmed by the suns rays, that the comet was 317 MILLION Miles from earth and that the comet is travelling at 34,000 mph… to land a ‘washing machine’ sized probe (Philae Probe) is truly AMAZING! Already data has been sent back, including pictures which will give mankind even more information about our solar system. A comparison has been made that it was like a fly landing on a fired bullet!

Some will say… what is the point (when you consider that the mission has cost over $1 billion, but then, you can always argue… what is the point of anything, people will always have opinions and opinions are what makes the world go round! Whether you agree with the mission or not, you cannot fail to be impressed with the vision.  I mean… who would have ever dreamt up the fact of landing a probe on a speeding comet? (Well, we can all dream), yet who would have this dream/vision but actually have the commitment to see the mission through?

Too often, I, and no doubt you, hear that ‘This is impossible’ or ‘That is impossible’… and once the words have been said (even if this is in our minds, talking to ourselves) it gives us the right to give up.

If you are that determined, then this mission alone should give you all the motivation that you need to discover, whatever life may throw at you, that there is normally a way.  It may not happen instantly, it may take years of planning and there will doubtless be risks and potential problems involved.  Even after all the meticulous planning in the world, it is very possible that the outcome was not what was originally visioned, (as in the case of the Philae Probe, where it appears that the landing on the comet has left the probe in a crater’s shadow thus not allowing the sun to recharge the solar panels.  It is currently in ‘hibernation’ and will await recharging, when and if, the probe can absorb some sun energy).

Next time you have a dream, and people tell you it’s impossible… give them the Rosetta Space Mission Story!…. Just like the Philae Probe…To be continued!

All you ever needed to know about Hallowe’en is right here…. http://www.livescience.com/40596-history-of-halloween.html

All you ever need to know about training and people development…. then you have found IMD (UK)… simply gives us a call!

With many years of experience in training and development, you can be sure that when you attend one of our workshops or courses, we will give you the tools to tap into that phenomenal organ between your ears… your brain!  Want to know more? Contact us today (Oh, and please ‘follow’ our blog and Facebook Page 🙂

John Lennon Happy

Ever thought what direction your life would take if you weren’t doing what you are doing right now?

As the late Steve Jobs of Apple said, a good few years ago… ‘You can only join the dots of your life, looking back’… but just imagine, if you had made that decision, or changed your career path all those years ago? Where would you be now?

The fact is, you are where you are, right now, but that doesn’t always mean that your path is pre-determined from this moment on. I was recently reminded of that quotation ‘The best time to plant an apple tree was twenty years ago… the next best time is now’!  How very true that is.

If you feel you are at a crossroads in your life, career, hobby, etc. and are maybe unsure what is in store for you, then you may want to consider attending one of our workshops coming up soon.  If this is something that may interest you, please register your interest NOW (under no obligation) by simply emailing us for further information. change@imduk.com

As I write this, I am reminded of John Lennon, assassinated in New York in December 1980 at the age of 42.  Today, the 9th October would have been his 74th Birthday!  Little did he know what was in store that day when he signed an autograph for Mark Chapman, although maybe Chapman new how his life would pan out with a murder charge on his head.  I wonder how, nearly 34 years on, how the music scene would have possibly changed with Lennon’s influence over those years?

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15th September 1978, Muhammad Ali defeated Leon Spinks to win his 3rd World Title fight.  Somehow, he just knew he was going to do it.

For more information about how we can help you achieve your own goals and aspirations, contact us NOW!

http://www.imduk.org